As you prepare to fly, let us show you how we're making flying safe for you. We Remain Focused on Safety
Safety always comes first at AirAsia, and we’ve strengthened our already stringent safety standards to help manage COVID-19.
Watch this video to learn about our enhanced safety standards: We’re Practising Additional Cleaning and Hygiene Measures
From disinfecting the aircraft regularly to our hospital-grade HEPA filters (which remove 99.9% of all particles including viruses) we are maintaining the highest standards of cleanliness on board all our aircraft.
Watch this video to learn about how we keep our aircraft cabin clean for you: We’ve Gone Contactless
We’ve always been a progressive and digitally-led company, which means in many destinations we are able to offer a range of contactless procedures throughout the customer journey to minimise contact with people and surfaces. This includes check-in, bag drop and boarding, so you can control your own process.
Watch this video to understand the new contactless procedures in place: We’re Protecting Those Most at Risk
We understand that there may be some guests requiring additional assistance throughout this time including expectant mothers, those in a wheelchair or in an at-risk age group. We’ve put in place considerations so that everyone can travel with confidence and convenience as we enter the new norm of flying.
Watch this video to understand how we ensure everyone can travel safely: We’ve Maintained Checks and Servicing of Our Aircraft Even During Hibernation
We’re ensuring our aircraft are always serviced and well maintained, even during the hibernation period. Our ground crew continue to work hard to make sure safety checks and regular servicing are performed across the entire fleet.
Read this article to learn more about how we maintain our aircraft throughout hibernation: Fly Safe with AirAsia Series: Keeping our Aircraft Safe for You We’ve Resumed Selected Domestic Flights
After a period of hibernation, it feels great to have unclipped our wings and take off to the skies again. We began selected domestic flights in Malaysia on 29 April, in Thailand on 1 May and in India on 25 May. We hope to resume flights in the Philippines, Indonesia and Japan too, soon.
Watch this video to hear from Riad Asmat, CEO of AirAsia Malaysia on the health & safety protocols that have been put in place: AirAsia continues to work closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and to adhere to their expert advice.
When the time is right for you to travel again, we will be here, ready to welcome you on board safely and with a smile.