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Brightcove Integrates New AWS-Powered Generative AI Solution to Enhance Its Award-Winning Customer Service
As a streaming market leader, the video technology provider became an early adopter of Amazon Q, a generative AI–powered assistant, to increase customer support efficiency and quality BOSTON — Brightcove (NASDAQ: BCOV), the world’s most trusted
BOSTON -- Brightcove (NASDAQ: BCOV), the world’s most trusted streaming technology company, today shared it has implemented Amazon Q Business, a new generative AI assistant on Amazon Web Services (AWS). Using its own public documentation, product, and release notes, Brightcove is leveraging the new assistant internally for real-world use cases applicable to the media and entertainment technology sector. Brightcove is tapping into the technology to build a program to equip its global services and customer success team to further bolster its award-winning customer service. Read More
