Business Traveller

Connections suck. Oh sure, as a traveler you don’t like them, but I’m looking at it from the other side. Airlines don’t like offering connections because they add operational complexity and cost. What the airlines eventually figure out, however, is that there’s enough commercial benefit to make the effort worthwhile. It appears Ryanair has finally gotten to that point with the introduction of connections on a few routes via Rome. But Ryanair is doing it differently t...
Ellen Bettridge, president and CEO of Uniworld Boutique River Cruise Collection, is launching a new brand for millennials called U by Uniworld. UniworldSkift Take: Will a no-Boomers-allowed policy, youth-focused design, and tailored shore excursions be enough to convince millennials that river cruising is the way to experience Europe? The CEO of U by Uniworld thinks so — and she only has to win over 120 passengers at a time. — Hannah SampsonAre millennial travelers about to discover a way to...
Travel agencies, particularly ones catering to ethnic communities, rely heavily on bulk airfares bought at wholesale rates from companies like Mondee. Air travel in Asia is surging as the middle class gets bigger and business ties with the rest of the world deepen. Associated PressSkift Take: Mondee, a travel technology company in California, paid $2.89 million for the Fly.com domain name, according to our sources. But the story behind this secretive company is also a broader tale about private ...
Acacia Leroy, Asia trend strategist at TrendWatching, spoke at Skift Forum Europe 2017 in April. She cited clear and insightful practical examples of emerging behaviors of outbound travelers. SkiftSkift Take: It won't surprise anyone that Asian travel is a big theme. But this presentation covers a few changes in consumer behaviors that travel brands ignore at their peril. — Sean O'NeillEveryone knows that Asia is a fast-growing sector for international travel. But what many industry insi...
The lobby of the Graduate Hotel in Ann Arbor, Michigan. The boutique hotel chain which launched in 2014 hopes to have 20 properties by 2020. Graduate Hotels Skift Take: This boutique hotel chain's strategy? Speed wins. — Deanna TingGraduate Hotels opened its first two properties in 2014 in Tempe, Arizona, and Athens, Georgia, and since then, the boutique hotel chain known for its proximity to centers of higher learning has expanded to six properties across the U.S., and it continues to ...
In this July 14, 2016 file photo, Lilly Caron, of Bridgeton, Maine, Jason Homchick, of San Diego, and Lilly's father Jason Caron, (obscured), ride the Sky Swing at Seacoast Adventure outdoor summer attractions park in Wyndham, Maine. Airlines are getting ready for a busy summer travel season. Robert F. Bukaty / Associated PressSkift Take: Airline fares are rising but that doesn't seem to be getting in the way of a busy summer travel season. Plenty of Americans indeed will be exercising th...
Homeland Security Secretary John Kelly. BloombergSkift Take: The Department of Homeland Security can't get its message straight as it has issued contradictory statements over the last week on whether an expanded laptop ban is imminent. The uncertainty isn't helping businesses mulling how to deal with the situation. — Dennis SchaalHomeland Security Secretary John Kelly said he may ban laptop computers in the cabins of all international flights into and out of the U.S. amid continuing...
Passengers stand with their luggage outside Terminal 5 at London’s Heathrow airport after flights were canceled due to the airport suffering an IT systems failure May 27, 2017. Jo Kearney / Associated PressSkift Take: The union GMB tied the systems outage to layoffs in 2016. That's tough to evaluate because British Airways has been silent on what caused the mammoth outage. — Dennis SchaalTravelers on British Airways and its sister airlines in Spain faced a third day of delays and canc...
Luis Maroto has been the chief of Amadeus for several years and has overseen the company's outsized gains in revenue and profit compared to the company's rivals, yet his total compensation has been about the same as his counterparts at those companies. AmadeusSkift Take: These are the digital trends we were talking about this week. — Sarah EnelowThroughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weeke...
Lufthansa Group is one of several airlines using bots to respond to Facebook Messenger queries. The company is trying to make the bots as human-like as possible. Lufthansa GroupSkift Take: These are the aviation trends we were talking about this week. — Sarah EnelowThroughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines aviation. For all of our weekend roundups, go here. >>T...
British Airways flights were expected to resume May 28, 2017 after a systems outage a day earlier. In this January 10, 2017 photo, British Airways planes are parked at Heathrow Airport during a 48-hour cabin crew strike in London. Frank Augstein / Associated PressSkift Take: Getting through an IT crisis isn't just about fixing servers and stitching an airline's systems back together but also should include an aggressive communications effort for passengers. Many British Airways flye...
Brand USA faces elimination under President Trump's proposed budget. Pictured are Choose Chicago staff and international journalists on a Brand USA fam tour. Choose ChicagoSkift Take: These are the tourism trends we were talking about this week. — Sarah EnelowThroughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines tourism. For all of our weekend roundups, go here. >>Unless t...
Visit Sweden is promoting its entire country on Airbnb. Pictured is a still from the campaign's video. Visit SwedenSkift Take: These are the hospitality trends we were talking about this week. — Sarah EnelowThroughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines hospitality. For all of our weekend roundups, go here. >>Everyone in hospitality, it seems, is focusing on more we...
An airport private contractor prepares a passenger at a security checkpoint during the check-in process at at JFK airport May 27, 2016. Brendan McDermid / ReutersSkift Take: The technology is already available to thwart any perceived threats from bombs hidden in laptops but bureaucracy could slow implementation for years. — Dennis SchaalManufacturers of airport security equipment have a message for travelers who fear they will have to give up laptops and tablet computers on international fli...
British Airways passengers were facing global delays May 27, 2017 because of an IT systems outage, the airline said. Pictured is a British Airways A380. British AirwaysSkift Take: There have been a flurry of airline systems outages over the last couple of years. British Airways is the latest carrier dealing with the disruption. — Dennis SchaalBritish Airways says travelers are facing delays because of a failure of its computer systems worldwide. The airline has apologized for what it calls an ...
International Airlines Group chief executive Willie Walsh expressed scathing remarks about the airline distribution middlemen in his recent earnings call with investors. IAGSkift Take: Skift anticipated that British Airways and Iberia would copy Lufthansa's pioneering move to push middlemen further out of the distribution chain. But the move is still eyebrow-raising because it defies two years of predictions by the distribution systems that Lufthansa's effort would fizzle out. — Sean...
An Allegiant Air jet sits at a gate. The airline's COO, Jude Bricker, has resigned after more than a decade with the carrier. Allegiant AirSkift Take: We get that there's always turnover in the executive ranks. But lots of top talent has left Allegiant in the past few years. We're curious about why. — Brian SumersAn exodus of top talent at discount airline Allegiant Air continued on Friday, with chief operating officer Jude Bricker resigning, effective immediately. Bricker, who had...
United Airlines has no plans to make coach seats roomer for passengers, its president told employees recently. United AirlinesSkift Take: We like Scott Kirby because of his honestly. He's right. Travelers may say they want comfort, but most value price over everything else. — Brian SumersAs one its major competitors, American Airlines, reduces seat pitch on some new airplanes, might United Airlines seek a competitive advantage by offering more room to coach customers? “The short a...
President Trump (right) was in Brussels when the latest adverse ruling on his revised travel ban came down. Emmanuel Dunand / Associated Press via AFP/Getty ImagesSkift Take: One way or the other, Trump's travel ban will likely end up before the U.S. Supreme Court. A key issue will be whether the high court, like lower ones, will use his prior anti-Muslim rhetoric against him. It's totally relevant about his motives and it would be prudent to consider Trump's earlier statements...
Wizz Air is adding more seats as it looks to do battle with legacy carriers. Wizz AirSkift Take: Wizz Air is doing in eastern Europe, what Ryanair and EasyJet have done in the west. Legacy flag carriers, especially those not part of bigger groups, just find it too hard to compete. — Patrick WhyteWizz Air Holdings Plc plans to step up its expansion in Eastern Europe as slower capacity growth at local flag-carriers stung by higher fuel costs encourages a recovery in ticket prices. Budapest-base...